Frustrated, disappointed, angry - AWFUL (no) CUSTOMER SERVICE
I am very frustrated and disappointed by the lack of customer service provided. I purchased these pillows specifically because of the option to return them if I was not fully satisfied. I gave the pillow a try for 3 nights. Every morning (and several times throughout the night), I woke up with a painful neck, back, and shoulders. I attempted to return the Snuggle-Pedic Original Ultra-Luxury Bamboo Pillow, but no customer service rep ever responded to my email. When asked by Snuggle-Pedic to complete a satisfaction survey, I was honest and also included my desire to return the pillow and not being able to because no one would respond to anything. Nothing came of that, so I left a review on amazon. Nothing came of that. So, here I am now. I am angry and exasperated. I don't have the money to just throw around like this. I had to buy a new pillow from a different company because this one was so bad, but I didn't have the extra cash to do that. Snuggle-Pedic needs to make this right for me. Until then, I'll just keep leaving these reviews so that hopefully no one else gets taken advantage of like I was.