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jmmc

美国

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KGORGE

Be aware!

I ordered over $1000 worth of products and paid for expedited shipping. Half of my order arrived but it says that the whole order was delivered. It wasn't. We don't have any of the drapes, only the hardware. I've called multiple times - no answer. I've emailed multiple times - no answer. I've used the chat feature-ended the chat when no one came on after 10 minutes. Apparently they responded later after I'd given up with a brief 'how can we help' and then emailed me a screen shot of their response. But then they never responded again after I followed up. I strongly suggest not ordering from this company. They do not have it together. No customer service, no response. I have started a dispute with my credit card company. Save yourself a headache - order somewhere else. Edit: The company reached out to resolve the issue and the curtains arrived 4 days later but they were 2 shades darker than I ordered ( I purchased the sample before I ordered so I could see the color in person before ordering). I decided to keep them because, even though they are much darker than expected, they will still work, but it’s not ideal and most people would not be ok with this color change. Something to be aware of. The quality of the curtains seems good for the price however so I will give them an extra star for that.

2023-07-24有帮助 1