NOT TO BE TRUSTED
I had received an email about upsized rewards if I signed up for a new DBS credit card on 27 May 2026. I had read the email multiple times, and the only date on the email was "offer ends on 30 June". I applied for a credit card on 12 June 2026, and it was approved on 15 June 2026. When I submitted the rewards claim form, it listed a lower amount for the reward I was seeking (i.e., S$300 cash). I emailed in to check. Marrionne from the customer service team then replied that the upsized rewards had ended on 1 June 2026, and had the audacity to blame the customer by stating this: "you may have only recently opened or reviewed that historical email and mistakenly assumed that the same upsized campaign parameters were still ongoing at the time your application was completed." After sharing screenshots and proof of my due diligence, the team finally admitted fault: "The core $350 upsized cash reward promotion for the credit card product line had a separate, earlier expiration timeline as previously tracked, leading to the overlapping dates displayed in the newsletter. We acknowledge that the phrasing and structure of the email led to a confusing layout, and we have shared your valuable feedback directly with our design and communication teams to ensure future marketing collateral is transparently structured and free from such ambiguity." They however refused to take any further responsibility and continue to maintain that despite not having the "1 June 2026" deadline shown anywhere on the email/eletronic direct mailer, I was the one at fault as I had applied after the campaign deadline and therefore am not eligible for the upsized cashback. This is about the most ridiculous thing I have faced. Notwithstanding doing all my checks, the company can just simply brush off their incompetence and void itself of all responsibility to the customer. I have reached out to Singsaver's senior management, who claimed that they will look into this case, so let's see if a fair resolution will be provided in due course.