TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE We ordered our Wedding Champagne flute pair and added engraving and silver fill at additional cost. One flute was perfect but the other flute was missing the silver fill in some areas. When we contacted customer support, they refused a refund and asked us to ship back the badly done flute. We shipped back both the flutes so they can make sure the two look the same. However, when they were shipped back to us after being "fixed", we found that the design was indented and the fill looked very dark. It was obviously very rough work. The good flute and the bad one were like night and day! We were so disappointed in the workmanship. They told us to ship back at our own cost for a refund of the original "Sub total", we will pay for shipping both ways for their damaged product!!