Better companies
My first machine with Tespo several years ago kept making random loud noises. When I contacted customer service, they told me there was a lifetime warranty. When I asked for a new one later, they told me there was no lifetime warranty. So, I sent them the email that said there was. They basically said, ok we’ll replace it this time, but from now on there is no lifetime warranty. So, they reneged. Fast forward to now. I got the new machine that connects to wi-fi and a personalized pod. I tried 3 times to contact Tespo about it and they did not reply. The 4th time, I got a reply and a phone call. See, the concentration of the vitamin juice is different almost every time I use it. So, Brittney told me they had some trouble with these personalized pods delivering the correct amount. I don’t know about anyone else, but I never got the memo on this prior to complaining. So, basically, I may have been overdosing on vitamins on some days and was definitely under dosing other says. They refunded my money for the original pod, but refused to refund the auto shipped pod. I offered to send it back, but they still said no. If anyone wants this machine, I’ll happily send it to you. I want nothing to do with this company and their poor quality control and customer service.