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Jane Nickerson

英国

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The Ayurveda Experience UK

Products great. Customer Service awful when they have problems

Final update. Refund now promised. Reasons given re stock issues. If only they had been open about this at the start. These things happen but it is how you put them right which matters and I had to get far too upset in order to get a resolution. I love the products so may try again at some point. Revised to 2 stars but I would give 5 stars for the products Update: The bland rely below is a joke. I have given them my order numbers. Phoned and emailed again with the information. Still no reply, no goods, no delivery date. I am downgrading this to 1 star as still waiting for 9 days to get a delivery date. It is now too late. Waiting for refund! The website promises delivery in 2 days. However the small print states this is from fulfilment not order date. In the past I had excellent delivery but this time I am waiting far too long and despite checking I do not have a delivery date. Products are lovely but it is useless if you can’t get them.

2024-04-27有帮助 2