They Finally Arrived!! And DAMAGED!! Update!
Hello, This review is to give some hope to those waiting on their order. I ordered my seats November 19, 2020. They actually arrived after 4 ship date up dates. I received them on May 18, 2021! They will eventually arrive i assume. Mine did anyway!! They look good but too late to install before we leave on vacation!! UPDATE: After opening and inspecting the new seats I found a couple of huge issues! I have responded to the co. And their response was: Hi Don, We received your inquiry and believe it would be a lot easier to send chair back for us to repair them versus waiting 5-6 months for a replacement on them. We are sending over a return FedEx label with instructions on what to do next. You should receive that within 24-48 hours. Regards, Customer Support Team My response was: Hi, I ordered and paid almost $5,000.00 for 2 seats on November 19th 2020. I was given a ship date approximately 3.5 months from the date of order. They arrived 6 months to the day! When I unboxed them There were a couple of staple holes in the back of the driver seat. The passenger seat also had an issue. The electric foot rest would only open about an inch or so and jam! So both seats have issues! I was charged $250 for the freight of shipping them to me. Your resolution to my situation is to package them up and return them to you for repair. Why were they not fully inspected prior to shipping them. It surely isn’t because you were rushed to ship them. I have a much better resolution! Refund me $500.00 (which is what you will pay for shipping) and I will have a local upholstery shop make the repairs. I am in no way qualified to or have materials needed to ship these seats back to your facility. I also don’t have 6 months to wait for repairs and return ship. If you do not have my credit card information on file. Please call me and I will give you that information for my refund. Looking forward to hearing from you soon! Don Goff Let’s see what they do to reconcile their damaged products! Update: I got a phone call and an email response the next day! They were prompt to respond to my review and to refund me the $500. Not sure if this will cover the repairs but extremely happy to have resolved this so quickly!