I wish There was an option for negative…
I wish There was an option for negative stars. I booked a flight with them from Toronto to Ahmedabad (India) scheduled for April 2020. It got cancelled due to the the Pandemic by the Airlines. I got an email from them stating that I was elegible for 50% refund. I spoke to them explaining that It was not cancelled because of me and they were adamant that Airline has decided to only give 50% refund. I spoke to the airline and the representative mentioned that as it was cancelled by the airline, I am eligible for a full refund but it needs to be processed through the agent as it was booked by the agent. I confronted with the agent at exploretrip and she was like Airline representative is lieing lol and that the refund i am eligible for now is 35% of the total cost. So now I am left with some 380$ out of the 1100 I paid. Total Scam! Never trust these people with your money.