Honeymoon period is over, Time to buck up, UOB.
I was a Citibank Cardmember until UOB acquired the consumer retail including the credit card services close to two years ago. Great card to have for airport lounge in KLIA and secure overseas spending. However, I had heaps of problems with the telebanking service and my instalments, as a result I have totally lost confidence in asking for cash advance. On 13th November, I paid a substantial sum to settle my remaining expenses and it wasn't posted, although subsequent expenses later that day and on 14th November, were captured. How is that possible? My statement showed more amount owing, called the bank, apparently system problem with posting (HARHAR) and I have to wait for another business day for the payment to be reflected. Why no announcement was made and I had to call up to check the missing payment ? Come on UOB, I am sure you can do a better job than this ? I was faithful to Citibank for 30 years and I really hate to cut your card in half after such a short tenure.