2.5 stars worth, but saved by the service team!
Overall experience: acceptable - the forth star was gained by the service team giving fast and precise response on questions. Otherwise: max 3 stars! Improvement is necessary on clear and direct statement of delivery dates on each single item - not just written "somewhere" in the description. Furthermore, delivery dates need to be clearly communicated within the shopping cart! Next, delivering a "you get emailed when ready" is definitively not sufficient! Customers are sending money around the world and want to know when they get value for it! Unfortunateyl, SnapMaker is not the only shop showing this type of behavior... EcoFlow = same situation; BambuLab = same situation... As stated to the service team (which did a really good job) I will never order anything again at SnapMaker since I do not know by when I will get the products ordered... So, basically, the shop & website are max. 2.5 stars worth. Here, the service team giving fast and clear response makes the deal!