MISSING PARCEL!!!!
MISSING PARCEL!!!! I bought a English tea set from ebay 2 weeks ago and request my seller shipped it to their UK warehouse. After waiting for 1 week the item has yet reflected in my vpost account then I contacted the live agent - Mohit. This guy gave me an standard answer due to covid shipment might delay and just ask me to wait for another few days more instead of assist me to check till I insisted him to open a case to investigate and i was was told to wait for another 3 working days, so 3 days later another officer - Hasan emailed me and informed me my item was not received as all the parcel they received on the same day has been tagged and he asking me to get signed proof of delivery from seller. I have no choice but to refer back to the seller then they gave me a tracking records shown it was successfully delivered so I sent it back to Vpost n till now I have not received any update for them. It was really ridiculous I was surprise they don't even bother check their CCTV or trying to locate my parcel as it might be misplaced by their warehouse guy? I really cant believe a forwarder can be so irresponsible. Please think twice if you want to use their forwarding service. Everything is on your own risk. Updated 04/06/2021: I feel disgusted when read the below respond by vpost. Firstly I did send them the consignment proof shown the warehouse address is correct and I have another 2 parcel from UK was successfully delivered using the same shopping platform. Secondly their customer service contacted me and told me vpost practice that all big parcel will be received and signed off as BULK not received by someone called BULK. LOL