Do not buy from Creality directly. No support
Update on Jun 12,2021 I got a replacement main board from Creality that fixed the issue which took about 1 month to get it, install and tested. I still stand by my comments below of not buying directly from Creality due to them not honoring their return policy and the return shipping fee. Buy from local source if you were buying Creality products. Do not buy their products directly because there is no support and they do not honor their return policy. I bought an Ender 5 Pro and it was DOA. I was asked to ship the item back to China even though I bought the product and the product was shipped from Canada. I was also asked to pay for the shipping back to China to get the refund. I am willing to ship back the product but according to their return and warranty page, they should be covering the return shipping back because it is the printer itself that is DOA. They are horrible to deal with. If you like Creality products buy from local stores that provide supports and use CC. Paypal just says it is not their problem.