Gorgeous shoes, professional store, and great customer service!
I ordered 2 pairs of gorgeous shoes from cosyisland. One pair is perfect and flawless. The other is very beautiful, but unfortunately, the bottom straps of the shoes were too tight on my pinky toes which made them too painful to wear. I requested a refund for one of the pairs and was connected with a customer service agent named Ella. She was very kind, professional, and helpful. She provided me with 2 solutions: i could either get a full refund and return the shoes, or exchange them for another pair in the same price range. I chose to exchange them with a lovely pair of ankle boots. I still haven't received the boots yet since the exchange happened today, but I'm sure they'll work out great. I'll update my review once the boots arrive.