It may take a little time, but hang in there you will get great results in the end.
My experience was great. I had the privilege of working with Daniel and Stella. Both were extremely helpful and attentive with every aspect of my book. If any problems arose, they were there to fix them. The end product was beautiful. They are now working on my second book. I would recommend them to anyone who aspires to have their work published. I really enjoyed their services, and the team I had was amazing.