I contacted Click2refund after our BA…
I contacted Click2refund after our BA flight was delayed for over four hours. Our agent was Eli , I must admit I had tried to claim direct with BA but was being given the run around and told different things each time I spoke to them which was very frustrating .I felt that if we could get some refund it would be better than nothing .So signed up to Click 2 refund and accepted the fact I would be paying a percentage for their service. I did have to chase a few times but Eli did always respond to my messages to him. We did get our refund and it took around 5 months from start to finish. I honestly believe that we would not have got this without the expertise of Eli. It was well worth using them and would definitely contact them again .