Horrible Customer Service
I called about the status of my order. I asked why it won’t ship until 6/8 when the check posted on 5/25 (money WAS removed from my account). She said that they wait until the check clears before shipping. I explained AGAIN that they already had my money (according to my bank). She then said that there were a lot of orders and there was a backlog. She did all of this without my account number or order number. She never asked for either! When I said she was changing her story, her attitude changed and she asked if I wanted to talk to someone else. I was transferred to Amy. It was the same attitude. She kept interrupting me to try and explain everything away before she heard my full complaint. I couldn’t even finish some sentences without her interruptions. After trying the standard excuses, the other girl was new, etc., she told me the is a 10 day hold on all checks…no matter what. I didn’t see that on the website anywhere. The check has cleared…you have my money…I want my order! Anyway…I’m done ordering anything from these guys. If you have a problem, customer support is not friendly and won’t help. The worst part is they don’t seem to care about helping you with any problems.