Forced downgrade to Econ class but no refund, no compensation
I bought a set Air China tickets which because of the change of aircraft, the original purchased premium econ class has to be downgraded to econ. I am ok with it. However, when it comes to the refund and compensation. I was told for the refund, the class difference has no price difference and so there's no refund. And for the £30 compensation, They need me to have a china local bank acc and debit card to be able to get the refund. With the 10+ communications with Trip.com and Air China, they insisted that's the only way to go and nothing they can do. I do not know whether it's trip.com or Air china is the one to blame. But that 10+ communications only added on my extra wasted time and hassle. I gave up the refund and the compensation. And turned to leaving a review here and to stop thinking about how ridiculous the whole thing is. Naturally, I won't fly Air China again. extra note: i tried to check-in online, i spent more than 30 mins on the website and filled in tons of info and no success...