What do I like most? NOTHING!!!!!
What do I like most?? NOTHING!!! The lobby is dark and dreary, and the amount of dog's barking made me wonder about their care!! Also, please look at the video of the "small" dog area that has big dog's too, and how it is very overcrowded, the big dog area was also very overcrowded!! So here's my story. I was just turned away from my grooming appointment because we were a few minutes late!! Amanda the Asst manager was very helpful but said that the groomers set their own appointments and won't change! This groomer was not even willing to look at Izzy, and if he had he would have realized how easy of a job it would have been, since she is combed every day and is not a challenge to groom!! So here's the background on what happened. I spoke with someone about a month ago and signed up for a meet & greet at 9AM and grooming at noon. I had tried to call them this past week to confirm my appointment but after 5 tries and not having my calls answered or returned I thought that they did not want my business, I even tried to make contact through the website!! PLEASE NOTE, You cannot call this location directly and no one responds to messages!! I got a phone call from them today at about 12:15, my origianal grooming appt was set up for 12 noon, but remember that my meet and greet was set up for 9AM, so why didn't they call earlier????? I was able to talk with them after learning how to get through to the Naples location, they said that if I could be there in 20 minutes they could groom Izzy. So after my 25 drive, they turned us away which I think is VERY POOR customer service!!!! You could not pay me to go back into that place and I will make sure that everyone of my dog owner friends know what happened!!!!