Their mistake and terrible service solving it
They made a mistake in the type of room, being smaller and fewer capacity. They accept their responsability in making a mistake changing me for room different from the one confirmed to the hotel and propose compensantion. Then they change their mind and ask me to deal myself with property for their mistake. Long line of mails, some of them with robot replies. Conclusion, complicated holidays in hotel and all excuses from Agoda. Too bad for an always satisfing service from them until now. They contacted me to give same answer. Be aware that, despite being a reliable travel agent, there is a chance that they could not honor the terms of your bookings, such as type of room. They would blame it to third parties offering no compensation.