Battery would not charge and Batteryer…
Battery would not charge and Batteryer did everything it could to obstruct a replacement. We bought an 80 v battery from this company on a .CO.UK website in January 2024 for my Mountield mower. Due to weather conditions, i did not start to use the battery until late April when I noticed that it did not accept the charge when in the charger. I assumed that it was the charger and made an 80 mile round trip to purchase a new one. Before buying the charger I tested the battery (on the new charger) and it still would not charge. The company then checked to ensure that it was not their charger at fault, by inserting another customers battery into it, and it showed that it was not the charger at fault, but the battery I had purchased from Batteryer. I then contacted the supplier on several occasions, via email, as there was no contact telephone number. After several exchanges, where i supplied, as requested, a video of the battery not charging on my charger, they still insisted that it was not the battery at fault. After further emails from them, I was told that i could send it back to be checked, but to their supplier in CHINA at my own cost! After researching the cost, and finding a carrier that was prepared to take it, it was prohibitively expensive (approx £80 ) and they would check it in China. Nowhere on their website, including the lengthy terms and conditions, did it say that the onus was on me to return the battery at my own cost to China I bought from a UK website and it should be up to them to return it to China if they so wished. I would like to make it very clear that all i wanted was a REPLACEMENT battery (for which I paid £139), but as a result of their obstructive behaviour, I have had to purchase a new mower and now have a FAULTY battery which is nothing more than an expensive ornament. I have all of the email strings to evidence my complaint. It is very clear that they are not prepared to do anything about this at all. DO NOT USE THIS COMPANY.