Buyer beware on their wellness plans
I was with Banfield after I rescued my Pixie in 2018. I had their wellness plan. This week I had to make the decision to put her down. I asked how do I go about stopping the monthly payments since my girl is gone. I was told that the plan is a contract and cannot be stopped until renewal date. They refused to stop the payments. It is so wrong to have to continue to pay for something when you cannot use their services. Buyer beware.