DO NOT BUY FROM THIS CHINESE COMPANY!
DO NOT BUY FROM THIS CHINESE COMPANY!! The hair is not human hair. It’s that synthetic silky doll-like mess. I am having a hard time getting a refund. They keep sending me ridiculous emails that I need to send a picture so they can solve the problem. My sending a picture won’t make me like the wig. I am not giving up though. I am reporting them as fraud and using every resource to get my money back. I REPEAT, DO NOT BUY. THIS IS A CHINESE COMPANY ROBBING AMERICANS. Update: October 14, 2023. Though I DID receive a full refund after “standing my ground and holding this company accountable,” I STILL DO NOT recommend purchasing wigs from this company. It is very true that they are based in China. We can argue about what is “human hair” but the hair is very much the texture of baby dolls - that shiny plastic-coated type of hair. Perhaps this is what the “Chinese” call human hair. It is NOT African American human hair. Though the Web site does not say they have “African American” human hair, the Web site photography and model choice does! Even if this hair is at first human, it is coated with some artificial product that SMELLS horrible. I believe this company is targeting and exploiting African American consumers and pay the models on their website. Notice most of the models are young African American girls/ladies (some of which could be fake photos copied from other Web sites! I read about this going on and some of the faces ARE on other sites). At any rate the quality of the hair is nothing like the pictures suggest. Also, they will try to give you the run around about your return. Going back and forth about sending them a photo to help resolve the issue. This makes no sense! If you don’t like the hair, sending in a photo won’t change that. Then they offer you $20 dollars to just keep it. Nope! Then they tell you that you have to pay shipping back to China which is very expensive. Nope. Nothing in their return policy states: 1) you need to send pictures before you can get a refund, and 2) you have to paying shipping TO CHINA (yes, they say you have to pay shipping, but the reasonable expectation is US. If not they should disclosure that). They are doing business as a US company and therefore they should have a US return address. I insisted that they provide a US return address and they finally did do that. I paid $8.40 for the shipping (included tracking so I could know it was delivered). Then they sent me emails after the wig was returned that they would also refund my $8.40 + $15.00 to take down my bad review. Again, exploiting what I think they think are African American consumers who can easily be bought off. I don’t need $23.40! It is worth more to me to share the truth about my experience. There is a reason, these wigs are so cheap. You get what you pay for! Don’t waste your time nor send your hard earned money to this Chinese company. These wigs are no better than what you get from any local wig/beauty store. This is the entire saga and my rating stands. Ladies, be informed and care where you $$$ goes.