After Sales Service Experience
Update: 01/03/2024 DJI called me to advise that they have reviewed my case again, they have agreed to honour the warranty repair on my Mavic, increasing stars to reflect this. Original Review 29/02/2024 Absolutely appaling after sales service. The warranty offered by DJI is worthless. My £1850 Mavic 3 Pro did a fly away and eventually had a collision breaking one of the arms. The aircraft was completely unresponsive to my attempts at braking. DJI reviewed previous flight logs and focused on a flight log 2 weeks prior to this, accusing me that the damage had occured then and that it was my fault. This incident occured when I was catch landing the aircraft and caught a propeller, I did catch the drone and there was no collison or damge to the aircraft. If DJI had bothered to review all the following flight logs they would see that I'd had successful flights following this, so how could I do that with a broken arm. I've called DJI each day for a week to contest this and the only response I get is wait 24 hours for an update, which never arrives. They just sent me the same quotation asking for payment as it's my fault. The fault was clearly a software error, having reviewed the flight log myself it lists the aircraft as not in flight but with a recorded speed of over 11 mph. Case ref: CAS-15651673-M2Z7P3