Disappointing Customer Service Experience
I've had multiple issues with discount codes from this company not working as promised. Despite receiving promotional codes for their hair care products, they consistently failed to apply at checkout. I contacted customer service and was told the codes didn’t work because my basket included discounted items or bundles. However, I provided a clear photo showing that wasn’t the case. Unfortunately, they didn’t take any further action to resolve the issue. Very frustrating and disappointing service.