Rating should be 0
Rating should be 0. Bellhop company isn't professional my moving window was from 2-3 truck driver showed at 1:58 pm but no movers. Contacted customer service multiple times, requested a supervisor. Sup name Erica had the audacity to say if I can get a U-haul truck she'll get me some mover. The truck driver that came left after waiting several hrs for the movers to arrive although he left around 4:00 pm he just pulled off and didn't say nothing. So I was definitely in total shock. Here again I contacted customer service requesting a Supervisor which I was transferred over to supervisor Erica She offered apology and asked can I purchase a U-haul truck at last minute we're pushing close to 5:25 pm. I told her no, for the simple fact, the amount I paid Bellhop was for the driver and 2 movers, it didn't make any sense to me, for her to have the nerves to ask me to do such a thing as renting a U-haul and she'll get me some movers. What I didn't understand as I explained to her, How magically you can get movers if I agree to purchase a U-haul but the main issue was the movers never showed when the assigned truck driver was here for hours. I'm highly pissed 😡 the location where all my belongings, no longer have power at that location because I transfer my power over to my new home and it has no furniture. Bellhop now has messed with me having to take a day off from work tomorrow 2/20/25 without pay because of they screwup. I'm a work from home agent. All my items are packed and was ready to go for Bellhop to move. I want my refund from them now, the quickest they took it from my account the fastest they need to get it back in my account. I'm pretty sure hiring a moving company shouldn't be a stressful process. The entire experience has been a complete disaster. Going forward I will move the old fashioned way that was the first moving company I ever used and never would I again put my trust in another moving company. You live and learn. When the supervisor told me the lead/mover who's assigned couldn't do anything, because his helper didn't show. Then she gave me another story stating the helper when she spoke to him stated he wasn't coming because of where I reside has bad weather. I'm like what type of bad weather, her reply was it's cold. Heck it's been cold here all day, so like I told her if that's the case, they never had any attentions moving me from the jump. My spouse and I agreed it would have been best to use a moving company since he works out of town and his company wouldn't let him take off today. Really Bellhop should be compensating me for my time wasted truth be told. If I agreed to have gotten the U-haul, we was to going to be in the same boat. As the excuse she gave at the very end helper not coming because of it being cold but hours earlier if I rented the U-haul she was going to get me some movers. Whole process has been exhausting, very stressful and I never enjoyed having to write a bad review upon any companies.