Never order from them - Poor!
I ordered the Heat Press 2 back in March 2025. I didn't read that it was a pre-order and it say it will be dispatched in late May. My fault and I lost out on 2 secured orders. However, as I ordered the promotional bundle, the "free" item arrived on 17th May 2025, and the Heat Press was to arrive by the 20th according to Yodel Tracking. No delivery arrived. I messaged HTVront, and the response I got was try tracking number. Checked Yodel delivery and says order delayed. I waited another week. No update on delivery date. Contacted HTVront and I got response fairly quick. Apologetic but not given any solution. Contacted Yodel and now it says, order not found/item returned to sender. We are now into firtst week of June. I contacted HTVront, I get email saying "can we resend it?". Ive waited so long for his I ended up requesting a full refund instead. Now this is where the poor dealing happened. HTVront messages saying "can you wait more days". It felt so unprofessional and I am really sure these emails are Ai Agent responses. It felt like they were just delaying the refund process. Luckily, I paid via Klarna and they chased it up because when I tried dealing with HTVront, they didn't even process the refund until Klarna got involved. HTVront had the cheek to charge me for the 'free' bundle. When I mentioned it was free with the heat press, they said its not and that they are happy to reduce the cost of the bundle. In the end, I got my refund minus £20. What for? some materials I cannot use. Absolute poor service and no care for customers. I then came across these reviews and I am shocked to see the amount of negative reviews. If I saw this first, I would never have purchased to start with. Sad reality is, reading all these negative feedback, I don't think they will do anything to improve or find ways to help customers. I would avoid this company. Very poor Interaction with customers.