Adds an 1.5 hours to get your car
They said they would pick up at the airport. What they didn't tell me at the desk is that you have to take the rental car shuttle to Lot F, and then wait for 30 minutes before someone comes and picks you up. Then you have to wait at their desk for 25 more minutes. It added an hour and half to the end of the trip. I won't be using them again.