The Worst Customer Service
Prior to ordering an item I called VPost customer service and gave them the exact dimensions and the exact weight of the item. I was quoted $22.85. ‘Are you sure’ I questioned more than once. Yes was the definite answer. Based on this information I placed the order for the item. When it arrived at the warehouse the charges were almost $300! I contacted Vpost and requested a supervisor call me. I spoke to Arvind this evening who was rude and blamed me for calling Vpost to confirm the cost when I should have used the information on their website! (Even though the website does state please call us…….) He listened to the recording of the call with the original associate and agreed that I had several times confirmed the price. He simply didn’t care and wasn’t interested in trying to provide me with any sort of solution whatsoever other than :‘return the parcel to the vendor or we can let it sit in the warehouse and charge you $1.50 per day after 30 days of storage.’ What sort of solution and ownership to the problem is that?! Disgusting customer service. You should be ashamed of yourselves. I get that mistakes happen and clearly this was a mistake but you need to own it!