"We based the limits on the typical…
"We based the limits on the typical usage of 80% of our customers, and we check this every month to ensure we're still within those limits." You realise that the people who influence the 80% to become customers are the top 1% of users. I have no doubt 1000s of users have signed up because I told them to. I guess I'll be bringing them all to 5emrush. Burning bridges with the top SEOs is a mental thing to do.
