Unsatisfactory. Disappointed. No recommendation
I boarded my cat for 20 days at Lakewood Ranch. Upon pickup I found no consideration for long term stay (should have asked ahead of time) and was totally surprised with extra daily charge of $5 - because they're extra busy! So I had an additional $100! When I questioned, I was given a day's refund of $30, not even the $35, which just tells me their business mission is to make money first and foremost. During my trip I watched on the Webcam quite often and never saw anyone giving personal attention to a cat, and there were many times when all the "cat condo" doors were closed, allowing no free time to any cat. I'm very disappointed, feel like I was extorted, and do not recommend this business at all. VDJ