STOLE MY MONEY
Decided to give this vendor another try since the last bad experience I had with them. I placed the order and everything went through fine. I made the request of making sure to send me a larger sized wig cap since the last one they sent was ridiculously small. I don’t have a large head and the first ever wig I got from them fit just fine so I was confused as to why the new wig I had gotten was so small. Mind you this is the 3rd time I’ve ordered from this vendor and each time I’ve spent over $450 CAD. They claimed I needed to request a larger wig cap but that’s no where on their site and why would I think I need to request a larger size if the first one I purchased from them was perfectly fine.. I left them a bad review for the last one and when they refused to give me better compensation than the little $25 they were offering me for a wig that was lifting off my head because of how small it was, I left the review. Fast forward to now where I decided to give them another shot and after placing my order, 2 days later I get an email saying they cancelled my order with no reason as to why and I’d have to wait for the refund to process. So of course I reached out to find out why even though I already knew and they claimed that it was the system that declined my order because they “noticed that the hair couldn’t make me satisfied” when really it was because they were salty that I left them a bad review. I directly told them I’m giving them another chance to right the wrong. I spent almost $450 CAD for a wig that wouldn’t even fit me and because I wasn’t accepting the little discount of $25 they were offering me now they want to make false claims. Their customer service could definitely use work. When you disappoint a loyal customer you should be begging for the opportunity to fix the issue. They just run away from it. EDIT: I checked my bank account and they didn’t ever refund the full amount paid!! They kept $23 of my money for a product that I didn’t even receive because they cancelled the order!! What scammers!!!!!