First time boarding and left urine soaked with diarrhea.
We left our dog for the first time at the Pet Paradise in Charlotte, NC near the airport this past weekend (Friday through Sunday). We checked the webcams in the public areas multiple each day she was there and never once managed to actually see her playing. Upon picking her up and getting her to the car we realized she smelled intensely of urine all over her body. The smell was so bad that we had to drive home with all of the car windows open and still got huge wafts of it when we stopped for a light. She is a husky with a very thick undercoat, so as soon as we got home we had to scrub her for about half an hour to successfully get the smell out of her coat. Within half an hour of arriving home we also came to realize that she had diarrhea. We initially thought maybe it was just a result of some anxiety, since it was her first stay away, but it is now Tuesday and she still has diarrhea. We provided food and treats for her, as well as explaining that she can not have anything to eat that contains gluten because it gives her diarrhea. We can only wonder now whether she was given someone else's food/treats or if the conditions which left her urine soaked also led to the diarrhea. Now we will likely be left with a vet bill since the diarrhea has yet to subside. I thought the staff were so kind and helpful, but this is completely unacceptable for a boarding service.