DJDJI★★★★★
Amazing drones, great support
Amazing drones, great customer support, fast free shipping. Almost nothing but good experiences. I'd avoid chat support for anything involved, just use their generous phone support instead. I crashed my Neo drone, I had purchased the 2 year Care insurance, they had a replacement shipped to me in 3 days for $20 total! Really great service. The Neo is a small beginner drone so it's capabilities are limited but it's a remarkable achievement in engineering and providing an affordable intro into the VR droning experience.
2025-07-11
MAMaxfind★★★★★
From Really Disappointed to Pleasantly Surprised
6/30/25-
Ok, I'll admit this is a bit weird but I'm leaving the bad review I left below this to document what I went through, but I'm revising it from1 star to really 3.75 but it will show 4. I guess the squeaky wheel really does get the grease because I sent like 30 messages, from simple requests to financial threats and got everything from single word replies to very well put together responses but it all seemed like it went nowhere, until today, when out of the blue, unexpected and un-announced, the warraty replacement deck showed up. It took like 3 1/2 months, horrible drop-outs in communication, lots of frustration and doubt but, they came through. I love riding the board, it's awesome. Customer service seems really just all over the place, but I guess if you keep up the pressure, they will do the right thing.
OLD REVIEW 5/8/25- As I just wrote above, they finally came through and did the right thing.
I purchased a Maxfind FF Belt skateboard about 9 months ago. It's actually a pretty fun ride, however a crack in the front of the board appeared, due to no fault of mine, meaning I didn't crash, drop, abuse the board in any way, just normal riding. I contacted Maxfind, they at first were replying in 1 or 2 word responses until I requested being treated like a real customer that had spent a lot of money and expected a professional interaction. That worked for about three emails where I got false promises of an honoring of my still valid warranty and shipping of a new deck in 3-5 business days. Now a month later, nothing. No responses to emails, seems like I'm blocked on Whatsapp, on their site in chat, just now, I was asking about this, there were 3 or 4 messages and then it says "we are not online, please send an email..." So I decided to come here instead and warn everyone to stay away from this company. They seem totally untrustworthy, manipulative and shady. Oh yea, right after they said they would ship the replacement deck they ever so politely asked me to write a good review for them. I said as soon as I get my warranty replacement deck that I'd be happy to. So they basically were trying to trick me into writing a review before doing what they said they would/should do. Amazing. I paid with a Chase CC and later today will file a fraud case. They can deal with the legal team from Chase Manhattan Bank moving forward. SERIOUSLY, THESE GUYS ARE NOT NICE OR GOOD PEOPLE FROM WHAT I CAN TELL, MY SINCERE ADVICE IS TO DEFINITELY NOT BUY ANYTHING FROM THEM.
2025-06-02
