Gurong Print
reviewing Gurong Print. Poor product quality and disappointing after-sales resolution We ordered 4,000 custom labels across four designs for my brand. Unfortunately, the batch had a visible white line along the bottom of the printed labels, which made them unsuitable for our premium products. We manually inspected the batch and documented the defect with photographs and videos. Before production and shipment, we specifically requested careful quality control, including checking the labels on bottles to assess their finished appearance. The supplier later acknowledged that their printing machine could sometimes produce errors. The defective order disrupted our business and forced us to source replacement labels urgently from another supplier. The subsequent refund process was equally disappointing. The return requirement became an issue after the refund process had begun, and our original case was closed without a refund being paid. We understand that production errors can occur. What matters is how a supplier manages quality control, communicates requirements clearly and takes responsibility when an order fails to meet expectations. Based on our experience, these areas fell short. We would advise other buyers to obtain clear written quality-control and defect-resolution arrangements before placing a large order.