Edge 2 faulty and poor build quality
Bought the Edge 2, was working great, minor issues with the app glitching but functionality wise it was good. Then out of the blue the arm snaps, the material making up the arm seemed to go brittle so I can only assume a manufacturing fault. Lovense refused to repair or replace the product despite a clear manufacturing fault. Terrible customer service and disappointing from a brand that I was previously impressed with. Edit for response: The arm wasn’t moved at any obscure angle, as mentioned the material seemed to go brittle and therefore I believe this to be faulty materials and therefore a manufacturing fault which should be eligible for a repair/replacement according to the consumer rights act. I already contacted that team and they offered me 10% off a new product which is ridiculous considering it’s a faulty product.