Guarantee is a Joke
I received two plants, 8-12 weeks ago. Both were bare root. Neither ever budded. Both are now dead. 38 bare root trees from other providers are thriving. I contacted TyTy regarding a refund or replacement. They asked for photos. I sent photos. They asked for photos again. I sent more photos. They stopped responding. I’m filing complaints today with the BBB and trying to reverse the charges with my bank. These delay tactics and failing to respond appear to be an intentional policy to make receiving a replacement or refund so time consuming, slow, and difficult that customers give up. Really a complete failure of customer service and definitely a practice that guarantees no repeat customers. Angry frustrated and disappointed but not giving up until I have replacements or my money back. Not okay, Ty Ty! Why not just go the right thing and offer a clear honest truthful guarantee policy and do the right thing?