Do Not Waste Your Money
I paid for a one month membership with care.com and it’s been the worst and most frustrating experience I’ve ever had with a nanny site. First, I message about 15 people and zero response which I found strange in comparison to my other nanny site experiences. Then I post a job and nothing, I mean ghost town, not a peep. I go to my account settings to cancel my membership since one week and zero hits and zero responses was odd. I see they’ve saved my credit card information without my consent (unless it was in fine print somewhere) to automatically bill me for the next cycle. I can’t stand companies that try and steal your hard earned money and then try normalizing it. After 30 mins I finally figured out how to delete my credit card info, they don’t make it easy. It’s just gross the sheer desperation of this tactic. You must know how bad your services are if you have to trick people into a second month. Had I not done a dive into my account settings, I would’ve been charged for another month. This must be how they make their money because there’s no way they’re making it from great services. I made a trust pilot review and the next day suddenly I received a bunch of responses to my job post, as if the algorithm favoured my profile due to my bad review. So I thought ok I’ll delete my review since they helped me because I felt bad. Let me tell you, once I responded, back to ghost town we go. I’m beginning to think these are fake avatars. Btw most of them said active today on their profiles, before they try and use not being active as an excuse I finally find the time to call customer service and recorded the call. The guy tells me he can’t even find my profile upon confirming the proper email several times. We even tried my full name etc. what kind of circus is this?! Do not waste your money on this site. I’ve had way better experiences with other nanny sites where they provide contact numbers of their caregivers upon payment. I should’ve stuck with the same site I used last time.