Worst Customer Service!!
I purchased an order for one of my co-workers who just lost her dog. I wanted it to be special so I made sure I clicked the box for having the gift placed in a gift box so that it would be a nice presentation. The gift arrived at the office and it was just thrown in a fedex bag and the designed pillowcase was not even put on the pillow. I was sodisappointed that I called up PMall. The lady in a customer was extremely rude and stated that my order did not state that I wanted a gift box. I reviewed my order before I submitted it and the box that needed to be checked off to include a gift box was there and they're telling me it wasn't. They offered me a $5 discount on my next order which i'm definitely not going to be placing. I told her that was unacceptable and unreasonable. She said in a very nasty manner, "then what do you want"? I told her I wanted to get off the phone so I could get on the computer and give you guys the worst review. I hung up on her and here I am. I also ordered an item a little over a year ago and I paid for expedited shipping.And the person did not get it for almost 3 weeks. I do not trust this company and I will never order from them again!! And by the way, for the person reading this review that represents their company, you need to hire better customer service!