Booking experience ruined our trust before arrival
We booked directly on Anantara’s official website, received confirmation at a much higher rate, and were given empty explanations about “fluctuating rates.” Despite clear evidence and a formal complaint, no one took responsibility — not even General Manager Jason Kruse, who ignored our correspondence. This isn’t about the money; it’s about integrity and respect. We found another resort and had to pay more, but at least there we felt valued. Anantara should remember: genuine hospitality starts long before check-in.