Works but could use better customer communication
I am correcting my previous post. I paid for the 4 to 6 week expedited service. I received a notification from the postal service today that my passport is enroute to me. I haven't received a notification yet from Express Passport or state.gov site. I'm giving this review 3 stars as they did manage to expedite service for my passport in 4 to 6 weeks but they never responded to any of my ticket requests generated through their website, it was more than an hour wait to talk to a representative, and they should not be using another business' address as their regional site address when that business is denying affiliation.