Good Customer Support - Product was good once fixed
Overall, I’ve only had two defective items out of four ordered from this company. I purchased: 2 × LED Beam 8x12W RGBW Moving Head Lights (for wedding/DJ use) 2 × LED Moving Head 19x15W RGBW Wash/Zoom Stage Lights (for church/theater) The issue was with one of the 19x15W units, which arrived with a large crack in the plastic casing and a non-functional sound mode. Customer support was excellent. After sending a few photos and explaining the issue, they responded quickly. Within a day or two, they had arranged for new parts to be shipped directly from the factory. Edit 23/07/2025: After working with all four boards that they sent and troubleshooting the lights / checking for continuity and voltage on each of the DMX rails and connectors. I finally found the fault. It turned out that on both my controllers the DMX side stopped functioning correctly. A factory reset on both controllers fixed the issue. To summarise this company and product - The customer support from them is brilliant / you can't fault them on that. The products are good when they work.