Cheapest hotel rate available
I booked online without an account and did not receive a confirmation email. After reading some of the negative reviews I was very worried that I had been scammed. Because I used PayPal I sent an email to Agoda through PayPal asking for the confirmation email. I also sent emails via their help site although they kept asking for a booking number which I didn’t have. I also called the hotel property who did have the reservation and sent me the confirmation directly. Later, I did hear from Agoda with 3 separate emails including the confirmation information. The emails showed up 6 hours after my request. CAUTION. If you don’t have an account with Agoda make sure you save a screenshot with the booking number. I would suggest calling the hotel to confirm the booking as well. Customer service is only reachable via chat (need booking number!) or email so immediate response is not always possible. I now have a prepaid nonrefundable confirmed reservation and the price was $50 lower than the other third party booking sites(incl taxes and fees) so I am pleased although I was nervous!