Solid Product, great support
First, this product fills an important niche that I don't see everywhere. I need this tool to convert .mp4 file to .mp4 files downloaded from my Google Photos that I can actually use. I'm no sure what Googles problem is, but downloading a video and then trying to add it to a audio/video editing platform and you will become sad instantly. It will not work. EasyFab fixes that in a few seconds. Second, I had some difficulty making it work at first. Was it their product causing problems? Not at all. My Symantec Endpoint Protection got a little sporty with the install and was causing some trouble. How did I learn that? Their customer support is very fast, no BS, straight to the problem and helpful without a lot of fluff. I most recently worked with Shelly, a lot of support techs could learn a few things from her. Not only was Shelly efficient, she was very friendly. Any public facing company could learn a thing or two by following EaseFab's support philosophy and Shelly's spirit.