y'all still owe us money... very disappointed
y'all still owe us money... Kerry died nearly 3 months ago... but terrible service from day 1 first, the wrong unit was shipped, we paid for expedited and it took over a week to arrive. a new one was sent, again not quickly it took 8 hrs to charge, died in 2 hrs after many many calls to support [and you AI was wrong about charging, which the tec admitted they knew] support said that the wrong charger was sent, so we, again, paid for expidited service ... the new charger arrived weeks later, after Kerry died finally support agreed to monitor the device [they had the records, just didn't look until my 6th or 7th call] they discovered that we, again, had sent the wrong device ... a new device was shipped, and arrived 3 days before Kerry passed, by then he was bedridden... my wife has delayed sending this evaluation to the Better Business Bureau until we get our refund ... she may just send it now... where is our refund?