This is one of the worst experiences…
This is one of the worst experiences I’ve ever had with a business. I took the forms they sent me to get authorized for my new passport and the passport office said they couldn’t authorize my forms this company was so suspicious. When I called customer service they said to try again and if it didn’t work I could get a refund. I tried again and the passport office said no. Ever since the last customer service call every single one of my calls has been dropped after an hour of being on hold. Currently on hour 4 of trying to get the REFUND THEY PROMISED ME.