Lack of Customer Service and Care
Initially, I was promised a larger funding amount, but ultimately received only $5,000. Additionally, I was charged a fee of $4,900 for this service, which seems disproportionately high. While I appreciate the assistance I received, I found the level of customer service to be lacking. During my attempts to inquire about the fee associated with the $5,000, I was abruptly disconnected by the representative, Jay. Subsequent calls went unanswered, and my texts and emails did not receive any response. This experience has led me to question the practices of your company. I felt misled and inadequately informed throughout the process. Although the small amount of help I received provided temporary relief, I am concerned that this may not be an isolated incident and that other customers could face similar issues. I hope you will take this feedback seriously and work towards improving your communication and customer support.