NO CUSTOMER SERVICE
I was accidentally charged for a subscription on September 17, 2026. According to VidMuse AI's own policy, refunds are permitted if requested within a 7-day window. I logged an official refund request through their feedback portal on the exact same day the charge occurred.It has now been six days, and I have received absolutely no response. I sent a follow-up email directly to supportATvidmuse.ai today, September 23, to ensure there is an external paper trail before my 7 days are up. Their complete lack of support communication is unacceptable. I expect this to be resolved and my money returned immediately. Avoid this service if you value customer support or a clear refund process.