Absolutely terrible service
Absolutely terrible service. I booked first-class train tickets from Bratislava in advance for just a one-day trip. A few hours later, they emailed me saying first class was unavailable and I needed to change my tickets. I agreed and changed them. Then, a few hours later, they contacted me again saying those tickets were also unavailable and I had to change to another time that did not work for me at all. They completely ruined my plans. Customer service was awful. Both Anna and Nick were completely unhelpful, showing zero initiative, empathy, or understanding of the situation. Just generic responses with no real attempt to solve the problem. I absolutely do not recommend rail.ninja. If you value your time, money, and peace of mind, use another service.