Software activation issues
The software seems to be great. It converts quickly, and appears to have a wide range of selections for the source to be converted. The purchase experience had 2 issues that may have been my oversight, but none-the-less it was not apparent. I purchased a technician license. There was no download link in the license acknowledgement on screen. I had to go back to the product page to download it, then later found the download was for the corporate version. The software should have activated whatever version you were licensing instead of having to download a different version. Tech support (Swatantra Sharma) was very helpful and courteous. All questions answered and I was up and running quickly. Finally, as I was reviewing my invoice that arrived in an email, it casually mentioned that my subscription will auto-renew in a year. I was not aware I was purchasing a subscription product. Since I purchased a technician license, I expected to be able to deactivate it and remove it from the computer I was working on when finished so I can install and re-activate it on the next client's computer. Since this was locked to just one computer, I had to make sure to disable the auto-renewal. If this is a technician subscription, please make it so a technician can use it on multiple computers. Sure - restrict it to just one or two active subscriptions, but make sure you make a way for us to de-activate that installation when we are finished on that computer. As a technician, we work on many computers. Again, customer service was stellar (pun intended)! Swatantra Sharma was a great help.