Incorrectly Sized Mounting Straps
My order arrived with incorrectly sized straps. I was supposed to receive 2 short straps and 2 long straps. I received 3 short straps and 1 long strap. You cannot safely attach it to your vehicle without the correct straps. I reached out to roof bag and they called me back 2 business days after reaching out. They did not seem too bothered by their mistake and barely apologized. There was no sense of urgency to correct the error either as they sent the replacement standard shipping. I guess they don’t care that they made a mistake that renders their product useless.